SpeedyShark values your privacy and is committed to protecting your personal information. The website www.speedyshark.com is owned and operated by Lee Goward trading as SpeedyShark. References to “SpeedyShark”, “speedyshark.com”, “speedyshark.co.uk”, “Lee Goward”, “Lee”, “we”, “us”, “our”, “site” or “the website” are references to SpeedyShark. SpeedyShark is committed to safeguarding the privacy of users to our site. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 (the “Act”).
What Information Do We Collect About You and Why?
The information we collect from you enables us process and fulfil orders you place with us, to process and fulfil subscriptions you purchase from us, to send you information or content in which you may be interested and to keep you abreast of any updates related to our Site. We may also use this information to personalise and continually improve our Site.
Information We Collect Directly From You
You may browse our Site without registering. You may place an order for products without registering if you wish. To register with us, we request your name and email address. As a part of the registration process, we will also ask you to select a password. In certain circumstances, such as when making a purchase, we will request that you provide your credit or debit card information and your billing and shipping address. If you sign-up to our email news we will store your name, gender and country of residence (information that you give us when you sign-up). Every email message sent from speedyshark.com will include instructions on how to remove yourself from the list should you no longer wish to receive these emailings. And we promise never to sell or pass on your details to any other company outside of our group. Data may be transferred outside the EEA (European Economic Area).
Information We Collect Automatically
We may also use automated devices and applications, such as Google Analytics and Facebook Insights, to track usage of our Site. We may use the information gathered through these methods in anonymous or aggregated form to analyse ways to improve our Site. This information may also be associated with your username or email address and may be combined with other information, including personally identifiable information that we collect about you.
Clear Gifs, Pixel Tags and Other Technologies
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
As noted, we may use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance and user experiences.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
How Do We Use Your Information?
We use the information that we gather about you for the following purposes:
- To provide services, to communicate with you about your use of our Site and/or products that we offer or make available through the Site, and for other customer service purposes.
- To respond to any inquiries you submit to us.
- To carry out or enforce a transaction or agreement with us.
- To operate and improve the Site.
- Where permitted by law, for marketing and promotional purposes; for example, we may use your information, such as your email address, to email you news and our newsletters, special offers, and promotions.
- To better understand how users access and use our Site, both on an aggregated and individualised basis, for the purposes of improving our Site.
When and How Does SpeedyShark Use The Information It Receives?
We do not sell or rent our users’ personally identifiable information to third parties for their own marketing purposes. As discussed in this Policy and described below, we may temporarily share your information, including personally identifiable information, with third parties to help us fulfil and despatch orders and subscriptions, to assist us with our own marketing efforts and to assist us in operating our Site.
- Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf, including with third parties that will assist us in processing payments, fulfilling your order, and otherwise assisting us in maintaining our Site and satisfying your subscription. We also may share your information with third parties to facilitate the sign-in process through third party social networking websites.
- Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
- In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
- To Protect SpeedyShark and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service or this Policy.
- Aggregate and Anonymised Information. We may share aggregate or anonymised information about users with third parties for marketing, advertising, research or similar purposes.
Third Party Website Links
Our Site may contain links to other third party websites. Any access to and use of such linked websites is not governed by this Policy, but, instead, is governed by the privacy policies of those third party websites, and we are not responsible for the information practices of such third party websites.
How We Secure Information About You
We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, SSL, firewalls, and internal restrictions on who may access data to protect our Site and the information we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
You should take steps to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your log-in information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.
Changing Personal Information?
The information we hold should be accurate and up to date. In accordance with your right of access to your information under the Act, you can request the information that we hold about you by emailing us via our Contact form. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may send periodic emails to interested users regarding various promotions or other information that we believe may be of interest to our users. If we send you any news and newsletters, special offers, promotions or other information we think may interest you, you may tell us to stop sending you such e-mail communications by following the opt-out instructions contained in any such e-mail. Please note that it may take up to ten (10) days for us to process opt-out requests. Please note if you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or your products / services you have requested or received from us.
Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We may use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to the Site. This allows us to process any online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information. We also use them to store details of your shopping cart until you complete your purchase.
Third Party Cookies
We may also engage third parties to track and analyse non-personally and personally identifiable Site data. We use the data collected by such third parties including Google Analytics and Google advertising cookies to help us administer and improve the quality of the Site and to analyse Site usage. Such third parties may combine the information that we provide about you with other information that they have collected. This Policy does not cover such third parties’ use of the data.
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The ‘Help’ portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Visitors to our Site who disable their web browsers’ ability to accept cookies may still be able to browse the Site; however, many Site features may not function if you disable cookies – this includes any shopping cart. To be clear, if you turn off cookies aspects of this website including the shopping cart may not work correctly, if indeed they work at all. By using this website you consent to us using cookies, if you do not agree to this, please close your browser window.
You can learn more about cookies and how to adjust your browser’s settings at www.allaboutcookies.org.
You can also add a browser tool from Google to opt-out of their analytics, more information on this can be found here.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact SpeedyShark by filling in our Contact form or by writing to us at:
Westover, 7 Main Drive
Gerrards Cross, Bucks SL9 7PR
Last updated: 11 July 2016